"My Husband and I had a new custom home built last year. I cannot express enough gratitude or give enough praise to our loan team at Scott Credit Union. The process of course started before the completion of our home and every step of the way, we had personal contact with our Loan Officer and Manager. We not only got a great rate; in addition they were always there for every need with a quick response and assistance. Building a home and everything it entails has its moments of stress, it was a relief to have such a wonderful experience with the loan process. The service we have received did not stop once the loan closed. It has been approximately 10 months since we closed and the personal service has continued with details regarding managing and payments of loan."
"I just wanted to reach out to all of you, and say thank you for making my home purchase smooth and pleasant! (at least as pleasant as doing all that paperwork can be.) I really appreciated everyone's patience with my crazy travel schedule at work. I will definitely recommend SCU to anyone looking finance or refinance a home. Again, thank you all!"
"My family and I would like to thank you, Tony Bakalar, for all of your help during the loan process. Your hard work and dedication to our loan paid off and enabled us to get into our new home.
Everything flowed smoothly, quickly and accurately, thanks to You Tony and your amazing team especially Diane Thole who worked hard too, communicating with us and helping us throughout the process.
You were timely and efficient and your communication was the key in making the closing on time and the perseverance and dedication to your job makes things easier and fruitful.
We appreciate your patience with us. You guided us through every step of the way, gave us sound advice, always gave us your honest opinion, and you never put any pressure on us whatsoever.
We are very pleased with your excellent service including (have to say it again)your TIMELY RESPONSE, attention to detail, and follow through.
THANK U Tony
THANK U Team"
"My wife and I came to Scott Credit Union to purchase a home. We were referred over and from the moment we reached out to sign the mortgage documents, we could not have had a better experience than we did. Our mortgage loan officer, Eric Waltenberger, was available to help us quickly when we found the home for us and assisted us swiftly when we were ready to make an offer. During the process, we worked with Traci Ovelgoenner, our loan processor, provided us with great insight in the structuring of our loan and whenever questions arose, both Eric and Traci were available at a moments notice to answer our questions. Overall, we couldn't be happier to have worked with such great people!"
~Jake & Ryann B.
"Scott was a pleasure to work with from our initial appointment all the way to closing. Before starting my search for a home, I asked around to family and friends about the home buying process and what I should pay close attention to. During my loan advising appointment, I was extremely relieved to hear Scott restate most of the cautionary advice I got from close family members.
It made me feel safe knowing Scott would only point me in the right direction and present me with options that would benefit me the most, like family.
In our first conversation, Scott replaced most, if not all of my nervousness about home buying with excitement and made me feel more knowledgeable about what to expect financially.
I appreciate the care & attention that was put into making sure I knew that was going on at all times, making sure I understood the loan process and ensuring I had everything I needed for closing day."
"We were extremely satisfied with the exceptional performance and superior customer focus provided by SCU. We completed a first mortgage (<$100,000) through SCU in August 2017 and would easily recommend SCU to others. Overall, Ms. Rebecca Walker's professional knowledge, timely advice, courtesy, and prompt processing actions were absolutely outstanding! We plan to be repeat customers in the next 5 years."
~Bill & Luz R.
"I work at Scott AFB w/many military, retirees, and civilians. When I decided to refinance, it was due to the lower interest rates. At first, I hesitated because I am very low vision, and I knew there would be a whole lot of paperwork. With work. In the process of looking at different lending institutions, I learned that Rebecca Walker was the SCU Mortgage Loan Officer (was not aware that SCU did mortgage loans). I've known Rebecca since she was in high school. I also knew her work history, all of which she excelled. I called and she assured me that she and her team would help me through the process and they did. They did everything for me; even eased my mind over the property appraisal. At every turn, the SCU Mortgage team was there for me. An SCU team member drove me to/from the closing. Overall, it was a very good experience, a blessing for me."